Order and Cancellation

I placed an order but changed my mind. How do I cancel it?

• If your order hasn’t shipped, you can cancel it for a refund, minus a 10% finance fee to cover transaction costs.
• If the order has already shipped, it falls under our 14-day return policy. Return shipping costs are the responsibility of the customer. Note that special orders do not usually qualify for returns and refunds. Start your return request here.

 For assistance, email us at contact@nauradika.com.

Newsletter and Promotions

How do I sign up for your newsletter or promotional updates?

Signing up is easy! Enter your email in the subscription box located in the footer of our website and click "Subscribe." You can also follow us on Instagram, Facebook, Pinterest, and LinkedIn for updates, product launches, and exclusive offers.

Shipping

Do you offer free shipping?

We offer free shipping on most items sold on the site. Check your cart to double check.

What are the UK and international shipping options?

We deliver to several countries, including Australia, France, the UK, the US, and more. Add an item to your cart to view its estimated delivery date. If your country isn’t listed, contact us at support@nauradika.com to inquire about delivery options.

When will I receive my order?

Delivery times vary as we ship directly from suppliers worldwide, including France, the UK, the US, and China. The estimated delivery date is shown on the product page and also when you add an item to your cart you will see the estimated delivery date. Track your delivery with your order number and email here.

Returns and Refunds

What is your return and refund policy?

Please refer to our full policy here.

What should I do if my order arrived damaged?

If you receive a damaged item, please file a claim at support@nauradika.com as soon as possible. Follow these steps to ensure your claim can be processed:

• If the box is damaged:
  • Take photos or record a video of the damage before opening the box, if possible.
• If the item(s) is/are damaged:
  • Make a short video clearly showing the damage.
  • Attach the video and any photos to your email when filing the claim.

Depending on the extent of the damage, we will offer one of the following resolutions:

• A replacement for the damaged item.
• A partial refund.
• An option to return the item for a full refund.

Note: A video of the damages is required to process your claim.

Products

How do I know if an item is in stock?

Items in stock will display the "Add to Cart" button. If an item is sold out, it will be marked as "Sold Out." For delivery timelines, add the item to your cart to view the estimated date.

Will you add more product lines in the future?

Yes! We introduce new products weekly. Subscribe to our newsletter to stay updated on the latest additions.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Klarna (UK only). See the footer of our website for the most up-to-date payment options.

Do you offer a price matching policy?

Yes! If you find an identical item at a lower price from a competitor, send us proof (e.g., a screenshot or ad), and we’ll match the price after verification.

Customer Support

How can I contact customer service?

Email us at contact@nauradika.com. Alternatively, use our online chat, available Monday to Friday, 9:00–17:00 GMT.

Do you offer phone support?

To maintain low costs, we do not offer phone support. Please contact us via email or online chat for assistance.

Trade Accounts

Do you offer trade accounts or wholesale pricing for bulk orders?

Yes! Sign up for our Trade Discount Program here to access exclusive benefits.

Do you offer gift cards?

Yes, we offer digital gift cards in various denominations, perfect for any occasion. Gift cards can be arranged by emailing hello@nauradika.com.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link. Use this link to monitor your package’s progress in real-time. Alternatively, visit our Order Tracking page.

What materials are your products made from?

We prioritize high-quality materials such as durable metals, sustainable woods, and premium textiles. Specific material details are listed on each product page.

Are your products eco-friendly?

Sustainability is a core value for us. We source many of our products from environmentally conscious suppliers and offset carbon emissions for all deliveries.

Do you offer customization or bespoke designs?

While we don’t currently offer customizations, we regularly expand our collections with unique designs that cater to a variety of styles and preferences.

What should I do if my item is defective?

If your item is defective, contact us within 7 days of receiving it at contact@nauradika.com with a video and a description of the issue. We’ll arrange a replacement or refund.

Can I create a wishlist or save items for later?

Unfortunately this feature has not been developed by our team yet. Sign up to our newsletter to be informed of its availability.

Do you offer discounts for first-time customers?

First-time customers can enjoy exclusive discounts by signing up for our newsletter. Stay updated on promotions and special offers.

What styles of homeware and lighting do you specialize in?

We specialize in retro-inspired designs with a modern twist, offering timeless pieces that add character to any interior.

Do you ship internationally?

Yes, we ship to several countries worldwide. Add items to your cart to check availability and estimated delivery times. Contact us at support@nauradika.com if your country isn’t listed.